USM Career Opportunities

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Chief of Staff & Director of Operations


Purpose of Position

The Chief of Staff and Director of Operations (COSDO) supports the Senior Vice Chancellor for Academic and Student Affairs (SVC) in overseeing the internal operations of the Academic and Student Affairs (SVCASA) unit. The COSDO provides operational guidance and leadership for the SVC in developing, advancing, and achieving the unit’s goals and monitors and helps manage the SVC’s obligations to ensure their preparation for appearances, meetings, and decision-making. The COSDO is responsible for planning and managing administrative, financial, and operational activities for the SVC and the unit while maintaining continuous communication with the senior staff to ensure that key issues are being proactively addressed. The COSDO serves as the SVC’s liaison to various internal and external committees and organizations. Additionally, the COSDO manages the flow of communications in and out of SVCASA to ensure consistent and responsive communications and reports to and from the Board of Regents (BOR), other USM offices, USM institutions, state agencies, educational organizations, and others as appropriate. 


SVC Support

  • Provides executive support to the SVC by filling in at meetings and events as requested, triaging issues in the SVC’s stead, and prepping the SVC for engagements.
  • Helps manage and/or prepare oral and written reports and testimony in response to requirements, requests, and opportunities from the Federal Government, the Maryland General Assembly, Maryland Higher Education Commission, Board of Regents (BOR), other USM units, USM institutions, and other constituents.
  • Manages senior staff meetings.
  • Writes and/or manages numerous reports, creates communications from the unit or SVC, and documents awards processes.
  • Serves as key representative for SVCASS matters in partnership with or on behalf of the SVC.
  • Helps manage unit-wide responsibilities as they pertain to the USM Strategic Plan.

Stakeholder Group Facilitation and Participation

  • Provides coordination and content support for the Academic Affairs Advisory Council (AAAC; provosts), the Council of University System Faculty (CUSF), and other standing or ad hoc committees (as needed) in conjunction with and/or on behalf of the SVC.
  • Manages the work of and staffs the BOR’s Committee on Education Policy and Student Life and, as needed, other BOR-related functions.
  • Leads, manages, and/or coordinates the engagement and work of various SVCASA-related stakeholder groups across the system.
  • Participates in and often leads ad hoc workgroups (including, but not limited to, policy amendments and reviews, extramural funding, Joint Chairmen Reports, Centers and Institutes, Elkins Professorships, etc.).

SVCASA Operations

  • Manages the SVCASA budgets and organizes or advises on financial matters in consultation with colleagues from SVCASA and the Division of Administration and Finance.
  • Provides technical support and guidance to the unit with respect to contracts, billing procedures, travel arrangements, and other financial matters.
  • Provides support to USMO Human Resources on personnel matters involving the SVC’s areas, including organizing materials for submission of annual reviews and supporting USMO hiring and onboarding processes.
  • Serves as office coordinator, support staff supervisor, editor, reviewer of materials, and purchase card supervisor/signer.
  • In consultation with the SVC and Associate Vice Chancellors, drafts meeting agendas, emails, and other communications materials.



Required Education Level/Certifications:

Master’s degree

Required Experience:

  • 5 years’ experience working in a higher education setting, with at least some time on a campus.
  • Experience as a member of a senior management/leadership team, including supervision of staff.
  • Experience developing, monitoring, and analyzing policies.

Required Knowledge/Skills/Abilities:

  • Ability to maintain discretion, exercise judgment, and maintain confidentiality in handling of materials and situations.
  • Ability to exercise professional ethics and a high level of integrity.
  • Demonstrated understanding of and commitment to diversity, equity, and inclusion.
  • Skill in working with all stakeholders in a climate of openness and transparency, integrity, trust, mutual respect, and collaborative problem-solving.
  • Outstanding oral and written communication skills with an ability to speak to a variety of audiences. Excellent listening skills and the capacity and willingness to engage in intellectual debate and discussion.
  • Demonstrated ability to work alongside colleagues at all levels, respectfully and inclusively, to foster a positive environment that promotes employee engagement and recognizes their contributions.



Preferred Education Level/Certifications:

An advanced degree in any discipline.

Preferred Experience:

  • Experience working across multiple institutions or at a university system level.
  • Experience developing and executing collaborative institutional strategic planning.

Preferred Knowledge/Skills/Abilities:



Classification: Regular

FLSA Status: Exempt

Hours: FT

Salary: $160,000 - $170,000

Benefits: Exempt Benefits Summary: includes full medical, dental and vision benefits, tuition remission at any of the 12 USM institutions, a generous leave plan, and the option to telework for part of the week.

Application Instructions: Please combine your cover letter and resume into one PDF or Microsoft Word document and send to the following email address:

The University System of Maryland is an equal opportunity, affirmative action employer without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin or ancestry, marital status, veteran status, physical or mental disability unrelated to an individual's ability to perform the job, in accordance with applicable law. As required by the 1986 Immigration Act, applicants should be prepared to present acceptable documentation showing their identities, their U.S. citizenship or alien status, and their authorization to work in the United States.

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